Award success for Kettering hotel

Kettering Park Hotel & Spa is celebrating after winning three awards recognising the contribution and success of team members.

Daniel Thwaites hosted its inaugural Pride of Thwaites Awards on Sunday (January 12).

They were open to all 1,600 members of staff throughout the company and over 400 entries were submitted.

It was a great evening of celebration for Kettering Park, as Claire Macdonald picked up the title Customer Service Superstar and General Manager won the award for Collaboration Champion in recognition of a project he developed with managers around the company to improve guest experience.

In addition, the front of house team at the hotel were named the winners of the Service Through Hospitality category.

General Manager at Kettering Park Hotel & Spa, Andrew Hollett, said: “I couldn’t be more proud of the team, they are absolutely fantastic and I’m so pleased they have been recognised in this way.

“They work so hard to deliver great guest experience, every day of the year.

“To be shortlisted out of 400 entries was great news for them. To be named overall winners was an amazing start for 2020 and we are looking forward to building on this success as the year progresses.”

Daniel Thwaites is a family business with over 200 years heritage. The company owns hotels and pubs around the country, including Kettering Park Hotel & Spa.

Executive Chairman, Rick Bailey, said: “We all work for an amazing business and every single person, and collectively our wonderful teams, are what makes Daniel Thwaites such a special and successful company.

“I never take that for granted and our inaugural Pride of Thwaites Awards was one way that we could say a very big thank you for all that that our teams do.

“What made these awards special was that we asked our team members to nominate colleagues they felt should be recognised – the stories we received were heart-warming and inspirational. Every single person who was nominated, shortlisted or won should be incredibly proud of what they do and what they have achieved.”